RollinsONE

Today's Announcement - Friday, September 27, 2019

btaylor2@rollins.com

Come at 6 and meet Kevin! (Beer!)

btaylor2@rollins.com

Brock Taylor

Come by and meet Kevin.

btaylor2@rollins.com

Come by and meet Kevin.

Blake Moore, bmoore4@rollins.com, Ext. 2436

You asked, we listened! As a new initiative, Executive Connection Meet & Greets will launch on Tuesday, August 6, from 12-1 p.m. in RSC B-3 with Jerry Gahlhoff, President of Specialty Brands and Corporate Admin. These meet and greets will take place each month and are an opportunity for you to get to know our leaders on a more personal level. Don’t miss out on a chance to meet Jerry, ask questions and learn more about his segment of the business!

Liza Willemse, lwillems@rollins.com

Rollins is devoted to fostering a culture where leadership is key. The Leadership Development Program is a learning experience created to enhance our leadership skills. The focus is on leadership, management, and business fundamentals; and covers topics such as the role of a leader, developing relationships and effective communication.

Tech Topics August 6, 2019 – Dawn Hardy, dhardy@rollins.com, Ext. 4607

The next Tech Topics Training will broadcast live on Tuesday August 6, 2019. This month’s topic is, Commensal Rodents: If We Provide, They Will Come. These courses are approved for CEU credits in many states and will air on Tempo at 7, 8 and 10 a.m. EST. All forms are available on Scout and myOrkin.

Technical Briefs – Glen Ramsey, gramsey1@rollins.com, Ext. 6090

Technical briefs are a way to assist training at your branch meetings. These one page briefs can be used by the Branch Manager or one of their technicians to lead a weekly training session. The sixth issue is on Ant Control and is available on Scout and myOrkin. Feedback or topic ideas for future issues can be sent to Glen Ramsey.

Joanne Yvon, jyvon@rollins.com, Ext. 2152

Thank you for taking the time to complete the 2019 Commuter Survey. Employees, who completed the survey, were entered into a drawing to win a $50 gift card, sponsored by Livable Buckhead. Congratulations to Tenellia Williams in Finance for winning the $50 gift card. Remember, RSC employees in the Atlanta area can take advantage of a 20% discount on monthly unlimited transit passes (Breeze Card Program) through our partnership with Livable Buckhead.

Estel Heffron, eheffron@rollins.com, Ext. 2374

The Rollins Learning Center offers courses for all Rollins Support Center employees. Head to Scout to see the full list. PLEASE NOTE: To reserve a room at the Learning Center, reach out to Estel Heffron eheffron@rollins.com.

Blake Moore, bmoore4@rollins.com, Ext. 2436

We love receiving and sharing our technician superstars, but we know our superstars are present throughout the company. Have a colleague who’s gone above and beyond? Don’t forget to submit your superstar using the Corporate Superstar Submission Form to be promoted in an upcoming email!

Julia Lorenc, jlorenc1@Rollins.com, Ext.2376

In 1965, a new revenue category named “maintenance” appeared up on corporate reports for the first time. Rollins entered the building janitorial maintenance business when it acquired Atlanta-based L.P., Martin Maintenance Corporation, and its floors subsidiary. The Rollins Services provided janitorial service, guard service, carpet care, building management, and consulting. O. Wayne Rollins believed that adding a building maintenance business was “consistent with our policy of complementing our current business and broadening our base as a service company.”

vmalhotr@rollins.com

Back to School Safety Message—Dale Vestal, dvestal@Rollins.com, Ext. 6136

It’s the time of year when parents and children across the country are preparing to go back to school. As part of Rollins’ commitment to safety, we would like to help with your preparations by offering some safety tips, which are located on myOrkin and Scout.

Safety Photo of the Week: Fire Extinguisher—Bill Vargo, bvargo@Rollins.com, Ext. 2271

OSHA regulations state all portable fire extinguishers must be properly mounted and identified so they are easily and readily accessible. They must also be visually inspected monthly? Don’t forget to document the inspection on the inspection tag.

RollinsONE

Checklist

Is facility owned or leased?

Yes No

Is Landlord contact information known?

Yes No

Is Branch management aware of obligations /responsibilities?

Yes No

Is the outdoor Orkin sign operational?

Yes No

Describe type and location of sign:

What is the overall condition of the outside of the building (does it need painting, is it neat, clean and have a business-like appearance)?

Overall condition of the roof, to include soffit, missing or loose shingles, gutters and down spouts. (Refer to the Rollins Safety Manual (ladder safety section) of the Branch Team Manual to ensure proper safety guidelines are followed prior to accessing the roof.)

Do the windows need caulking?

Yes No

Is any glass broken or cracked?

Yes No

Are the frames in good shape?

Yes No

Do all entry doors have dead bolt locks?

Yes No

Is any glass broken or cracked?

Yes No

Are the frames in good shape?

Yes No

Are shrubs trimmed and neat?

Yes No

Is the grass cut and neat?

Yes No

Is the fence clear of weeds and untrimmed grass?

Yes No

Are the sidewalks in good condition?

Yes No

Overall condition of the landscape:

Are there security lights?

Yes No

Are there lights at all entry doors?

Yes No

Are all water faucets operational / not dripping?

Yes No

Are all faucets weather protected?

Yes No

Are 'Back Flow Preventers' on all outside water faucets?

Yes No

Is the trim in good condition?

Yes No

Is the overall building interior in good condition?

Yes No

Are the interior doors in good condition?

Yes No

Do the walls / trim need painting? If so, what areas?

Yes No

Are all lights operational and sufficient?

Yes No

Do the lights provide an adequate level of lighting?

Yes No

Overall condition of the light fixtures:

Is service contract in place? If not, contact Rollins Real Estate for assistance.

Yes No

Is a water cooler installed and operative?

Yes No

Does the Branch require bottle water?

Yes No

Are there any missing ceiling tiles?

Yes No

Is there evidence of a roof leak? If yes, list the location

Yes No

Overall condition of the ceiling:

Is ventilation fan working properly?

Yes No

Are there forms, chemicals, rags or other flammable items in this room?

Yes No

Is the lighting adequate?

Yes No

Is the equipment in good condition?

Yes No

Overall condition of the mechanical room:

Is there a designated training room? If so, is it free of clutter?

Yes No

Is the training desktop/laptop designated for training purposes only?

Yes No

Is the service adequate?

Yes No

Are cover plates installed on all outlets?

Yes No

Are there any exposed wiring, circuit breakers, etc.?

Yes No

Are all computers plugged into a surge protector?

Yes No

Is the storage adequate (enough shelving)?

Yes No

Is the lighting satisfactory?

Yes No

Are the shelves painted?

Yes No

Overall condition of storage area:

Yes No

Is the room secured and free of clutter?

Yes No

Is the room air-conditioned?

Yes No

Is the safety eyewash / shower station working and in an area accessible to all employees?

Yes No

Are exit signs above each exit door and operational?

Yes No

Are there adequate fire extinguishers? Check expiration date.

Yes No

RollinsONE

Sales Leads

RollinsONE

SDS Labels List

Product Name	Manufacturer	MSDS Documents	Label Documents
ACCORD™ XRT II Herbicide	Dow	SDS	Label
Acelepryn Insecticide	Syngenta	SDS	Label
Acephate 97 UP	United Phosphorous	SDS	Label
Acephate 97 UP Supp Label	United Phosphorus	N/A	Label
Advance 360A Dual Choice Ant Bait Stations	BASF	SDS	Label
Advance 375A Granular Ant Bait	BASF	SDS	Label
Advance 388B Ant Gel Bait	BASF	SDS	Label
Advance Granular Carpenter Ant Bait	BASF	SDS	Label
Advance Termite Bait II	BASF	SDS	Label
Advion Ant Bait Arena	Syngenta	SDS	Label

RollinsONE

Points of Service

ORKIN POINTS OF SERVICE

In this highly competitive environment, it is more important than ever for us to deliver a higher standard of service. For this reason, we need to ensure there is consistency in everything we do. From the marketing that we do, to sales, to training, to managing, to actually performing the service, we have to be streamlined, efficient, and consistent. Second, having a standardized level of quality will help us meet the ever-increasing expectations of our customers so that we Never Disappoint.

Orkin Points of Service

We Investigate: We’ll inspect the home from top to bottom, inside and out, for current or potential pest problems.
We Protect: We’ll treat the perimeter of your structure with the appropriate materials, remove all accessible spider webs and wasp nests, and use the safest means possible.
We Fortify: We’ll do everything we can to keep insects out – seal, caulk, plug, and secure gaps and cracks.
We Keep Watch: We’ll treat the interior of your home and install pest monitors in critical areas such as kitchens, baths, utility rooms, and garages.
We Report: We’ll always provide a detailed report of services rendered and recommendations to help keep our customers’ homes free of pests.
We Follow Up: We’ll stay in touch between our regularly scheduled visits and respond to any immediate needs.

Download the Points Of Service Lesson Plans

Download the Points of Service Letter from Freeman Elliot.

iPhone Backgrounds

Keeping the Orkin Points of Service top-of-mind is now easier than ever. Download the new Home and Lock Screen images so you've always got them in the palm of your hand.

Instructions for Changing Your iPhone Wallpaper

Download the Points of Service_Home Screen for iPhones. Save this image to your 'Photos' and then assign it to your Wallpaper as Home Screen.

Download the Points of Service_Lock Screen for iPhones. Save this images to your 'Photos' and then assign it to your Wallpaper as Lock Screen.

RollinsONE

Scope of Work

Small Fly Service Guidelines

Rollins Technical Services

Introduction

Small flies are insects belonging to the order Diptera, the true flies. Like all true flies, they only have two wings. Worldwide, there are an estimated one million different species, but in the US there are about 17,000. There are three families that are of top concern due to their ability to develop quickly both outside and inside structures:

Drosophilidae (vinegar / red and dark eyed fruit flies)
Psychodidae (moth flies)
Phoridae (Phorid / humpback / scuttle flies)

Small fly pests are commonly found developing in and near buildings and can pose a significant concern, both aesthetically and with regard to public health, when they are found inside structures. All of these flies need moist, humid conditions with a buildup of organic material to complete their lifecycle.

These conditions conducive can be challenging to locate as these flies can thrive in drains and other hidden areas. Additionally, a thin film of food (decaying organic matter) can lead to small fly infestations in both residential and commercial buildings. Small flies can develop from egg to adult in as little as seven days if conditions are ideal.

Small fly integrated pest management (IPM) stresses eliminating the conditions which may lead to infestation and preventing them from either becoming worse or happening in the first place. The buildup of garbage, decaying organic matter, and grease, in combination with moisture, can lead to a small fly infestation. In commercial settings, a small fly infestation can lead to the loss of business, food preparation surface contamination, and even regulatory action.

As with any IPM program, all tools should be evaluated and assessed for both their potential risk and control program impact. Pesticides can control adult flies that are visible but rarely get to the immature stages, which means more flies when those immatures emerge. To effectively eliminate a small fly population, it is imperative to remove all breeding sites and food sources.

Sanitation is critical in removing food sources / breeding sites and regular cleaning will greatly improve the efficacy of any treatments. However, sanitation via regular cleaning might not be successful in removing food sources, which are not readily accessible such as in drains, hard to reach surfaces, and in other areas where there is organic material buildup. One way to do this is to use biological cleaners (i.e., Orkin Actizyme Floor & Drain Cleaner, OE30, or Invade BioCleaner from Rockwell Labs).

These products contain microbes and enzymes that break down the organic material (through bioremediation) needed by the flies, and makes the material more easily flushed during cleaning. While not technically a control program, it is an excellent tool in helping to reduce or eliminate the breeding source for most small fly infestations, thus reducing their numbers. In addition, since many sites will have the ongoing issue of organic material accumulating in drains and other areas, a regularly scheduled treatment may also prevent other pests such as cockroaches from consuming these potential food sources.

When using these biological cleaners, other control products such as Boractin and Nibor-D can be tank mixed with insect growth regulator (IGR) formulations like NyGuard IGR Concentrate and Tekko Pro IGR Concentrate to provide further long-term small fly control. These products coat the organic debris areas in which flies may breed and develop, essentially making them “toxic areas” for the fly larvae (maggots) and other pests such as cockroaches, which may feed on them. The IGR action breaks the life cycle and / or reduces their chances of becoming functional adult flies (i.e., capable of reproduction). This type of combined treatment is also effective for cracks and crevices in walls or tile grout, the undersides and wheel casings of equipment, or even un-cleaned floor mats where organic food particles may collect.

Key Steps in Small Fly Management

Correct fly identification
Detailed inspection identifying source / site of infestation
Identifying conditions conducive and an action plan to eliminate them
Treatment options:
Organic cleaners with foam and residual products like Nibor D or Boractin and IGR
Residual liquid application
ILTs and other fly traps as a monitoring tool and for trapping flying adults
Ultra Low Volume (ULV) in special cases
Documentation, communication, and follow-up
Continue the cycle

On the Job: Orkin Technician

TODAY

MY SCHEDULE

SCOPE OF WORK

POINTS OF SERVICE

NPMA

PEST LIBRARY

SDS LABELS

FORMS

MY ROLLINS

TRAINING

SALES LEADS

CHECKLIST

RollinsONE

Today's Announcement - Friday, September 27, 2019

RollinsONE

Checklist

RollinsONE

My Schedule

RollinsONE

Forms

RollinsONE

Safety & Health

RollinsONE

Sales Leads

RollinsONE

SDS Labels List

RollinsONE

Pest Library

RollinsONE

Points of Service

RollinsONE

Scope of Work

Michael Govan

Becky Lezama

Carl Berra

On the Job: Orkin Technician

TODAY

MY SCHEDULE

SCOPE OF WORK

POINTS OF SERVICE

NPMA

PEST LIBRARY

SDS LABELS

FORMS

MY ROLLINS

TRAINING

SALES LEADS

CHECKLIST

Employee Messaging